Heritrue provides digital authentication and verification services.
Due to the nature of the service, we follow a strict no-refund policy, except under specific and verifiable conditions.

Non-refundable services

All authentication and verification services purchased are final and non-refundable, once the analysis process has started or a certificate/report has been issued.

Refund eligibility

Refunds may be issued only if:

  1. The client cancels the service before the authentication process has begun.
  2. The service was paid for, but never delivered.
  3. A duplicate payment was made in error.

How to request a refund

To request a refund, please contact us at: support@heritrue.com within 7 days of the original transaction.

We reserve the right to deny any refund request that falls outside our policy.